Good Food Grazing – ABN 41 308 015 890

Our Commitment to Your Privacy
Good Food Grazing ("we", "us", or "our") is committed to protecting the privacy of your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, store, and disclose your personal information — whether it's through our website, via email, or offline interactions.

What Information We Collect
We collect personal and non-personal information that is necessary to deliver our services or respond to your inquiries.
Personal information may include:
- Your name, email address, phone number, and delivery/event location
- Payment details (credit card or bank details for bond refunds)
- Images you send to us from your event
- Other personal details relevant to your booking

Non-personal information may include:
- IP address, browser type, website usage data, device type
- Date/time of access and pages visited

This information is only collected with your voluntary consent and may be gathered through quote requests, bookings, emails, event forms, or social media interactions.

Why We Collect Your Information
Your information is collected for the following purposes:
- To fulfil your bookings or quote requests
- Internal record keeping and business operations
- To improve our services and user experience
- To communicate with you regarding your order or event
- To send promotional updates, offers, or news if you opt-in
- To assist in any investigation where unlawful activity or breach of terms is suspected

Disclosure of Your Information
We respect your privacy and will not sell, rent, or share your personal information with third parties except when:
- You have provided consent
- It is necessary to complete a booking (e.g., coordinating with stylists or venues)
- Required by law or legal obligation
- Needed to protect our rights, property, or safety, or those of others
- Required for the defence or establishment of a legal claim

How We Store & Protect Your Information
We are committed to keeping your information secure. We use appropriate physical, electronic, and administrative procedures, including:
- Password-protected systems and files
- Firewalls and malware protection
- Encrypted payment systems
- Restricted access to sensitive data on a need-to-know basis

We store data electronically and/or in hard copy form and will retain personal information for only as long as necessary to fulfil the purpose it was collected.
Note: While we take every precaution, data transmission over the internet cannot be guaranteed 100% secure. You provide information at your own risk.

Access, Correction & Deletion of Your Information
You may request to access, update, or delete the personal information we hold about you at any time by contacting us:
📧 Email: goodfoodgrazing@gmail.com
To protect your data, we may ask you to verify your identity before we update or remove your information.

Your Consent
By providing us with personal information, you consent to the collection, use, and disclosure of that information as outlined in this Privacy Policy. You are not obligated to provide personal information, but it may impact our ability to provide services to you.

Changes to This Policy
We may update this policy occasionally to reflect operational, legal, or regulatory changes. Updated versions will be posted on our website and will take immediate effect upon posting. Please check back regularly to stay informed.

Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:
📧 goodfoodgrazing@gmail.com
🌐 www.goodfoodgrazing.com

Last update: 18 June 2025