All food is prepared in a registered and approved kitchen space under the Boroondara Council.

We follow strict hygiene protocols including the use of gloves, hair coverings, and sanitation procedures during all food handling and preparation.

Allergen management is taken seriously. We confirm dietary requirements prior to all bookings and label items clearly where relevant. However, as all items are prepared in the same facility, cross-contamination cannot be completely eliminated.

Cold and hot items are transported using appropriate insulated containers with ice packs or heat-retaining equipment to maintain safe food temperatures.

Our kitchen, utensils, and surfaces are sanitised before and after every use with food-safe cleaning agents.

Staff complete a Pre-Clean and Post-Clean Checklist for each preparation day to ensure consistent cleanliness standards.

All reusable serving ware and picnic equipment are thoroughly cleaned and sanitised between each booking.

All picnic setups, tables, and décor are checked prior to each event to ensure they are clean, functional, and free from damage.

Setup locations are chosen with client input and assessed for safety, including shade, terrain, and distance from hazards (e.g. roads, waterways).

Wet weather policies ensure no setups are assembled in hazardous outdoor conditions.

Staff must not attend work if feeling unwell or exhibiting symptoms of illness.

All team members are trained in basic food safety and hygiene, with senior staff holding valid Food Safety Supervisor certificates.

Staff maintain professional conduct and ensure safe handling of food and equipment at all events.

We continue to follow current public health recommendations including hand hygiene, equipment sanitation, and distancing where required.

Disposable utensils and single-serve packaging are available upon request.

Contactless delivery, pickup, and payment options are available for all products and services.

Any accidents, injuries, or food-related concerns are documented and reported in accordance with our internal policies and local council requirements.

Clients are encouraged to notify us immediately of any issues so we can resolve them promptly.